COVID-19

A May 19, 2020 update for our staff and client families:

As we begin the transition from “Stay Home, Stay Healthy” to “Safe Start Washington,” we are mindful that our care for one another here and in the wider community has allowed us to continue working and contributing. We are paying close attention to the evolving requirements and choosing all practicable measures to minimize the risks from COVID-19. Since May 18, 2020, we are no longer required to postpone routine and elective care for well patients – a directive intended to conserve medical supplies for human healthcare – and we appreciate the understanding and support we have received from so many of you. We have implemented a variety of new procedures, and like most of you have surprised ourselves with our adaptability to all the changes!

We understand that many of you have been electing to postpone visits to the clinic, but that you will want to resume preventative care soon. Every reasonable accommodation will be made to reschedule appointments that have been canceled for clients who’ve been in quarantine or isolation for any reason, as well as those routine and non-urgent visits which did not meet the criteria this Spring.

With all that in mind, there are some interventions which we will have to maintain for the foreseeable future in order to protect one another:

  • Maintain 6 feet of physical distance between clients and staff.

  • Encourage clients to stay outside the building and have a staff member meet them in the parking lot to bring only the pet inside, minimizing contact with others and the environment.

  • Schedule all our appointments so that no more than one client is in an area of the clinic at the same time.

  • Wear face coverings at all times, with a preference for washable, reusable cloth masks.

  • Conduct remote (email/phone) consultations, or perform exams outdoors to maximize spacing and airflow. Recommendations and instructions can then be relayed by phone or email. Credit card payments may be made over the phone or personal checks mailed to the clinic.

  • Request prescriptions online via VetSource.com or VetsFirstChoice.com, opt for us to drop-ship from our distribution partners, or ask that we mail medications and supplies to you.

  • Call ahead or email us for prescriptions from the clinic and arrive at a set time, reducing time spent waiting for items to be prepared. Prescriptions may also be pre-paid for outside pickup.

Cleaning and risk-reduction measures such as

  • Disinfecting high-touch surfaces like countertops, handles, equipment, and switches on a regular schedule with antimicrobial wipes

  • Thorough hand-washing in between interactions with every patient or client

  • Daily deep cleaning and disinfecting of surfaces

will remain important both for staff and visitors’ protection, as well as to keep in compliance with all phases of Safe Start. We recognize and applaud the extra effort you all have made in order to navigate the necessary adjustments to our routines.

Of course, we ask that if you are sick or you have been around someone who is sick, please stay home!

Phone  (360) 697-1650

Fax       (360) 697-6974

© 2016 Big Valley Vet. All rights reserved.

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Hours:

Monday         9:00am - 5:00pm

Tuesday         9:00am - 6:00pm

Wednesday   9:00am - 5:00pm

Thursday        9:00am - 5:00pm

Friday             9:00am - 5:00pm

Closed Saturdays, Sundays, and major holidays.