COVID-19 INFORMATION

A December, 2020 update for our staff and client families:

Throughout this year, we have been mindful that our care for one another here and in the wider community has allowed us to continue working and contributing. We have strictly followed the evolving requirements and chosen all practicable measures to minimize the spread of COVID-19. Due to the increasing risk in Washington and around the country, as of December 3, 2020 we are once again required to postpone routine and elective care for well patients – a directive intended to conserve medical supplies for human healthcare and reduce interpersonal contact, which we take very seriously. We appreciate the understanding and support we have received from so many of you already, and believe that the renewed restrictions will serve to benefit the community as a whole. We have implemented a variety of new procedures, and like most of you have surprised ourselves with our adaptability to all the changes!

We understand that many of you have been waiting a long time for appointments with the doctor, and we miss seeing so many of you and your pets. Regrettably, there will likely be an even longer delay for wellness visits, though we are working hard to increase capacity for patient care and hope to treat even more pets as soon as it’s safer to do so. Every reasonable accommodation will be made to reschedule those routine and non-urgent visits that have not met the criteria during restrictions this year, as well as for clients who’ve been in quarantine or isolation for any reason.

With all that in mind, there are some interventions which we will have to maintain for the foreseeable future in order to protect one another:

  • Maintaining 6 feet of physical distance between clients and staff.

  • Limiting client visits in the clinic to 1 person per pet.

  • Encouraging clients to stay outside the building and have a staff member meet them in the parking lot to bring only the pet inside, minimizing contact with others and the environment.

  • Scheduling all appointments so that no more than one client is in an area of the clinic at the same time.

  • Wearing face coverings at all times, with a preference for multi-layer reusable cloth masks.

  • Advising that anyone who is sick, lives with someone experiencing symptoms, or has traveled within the last 10 days not enter the clinic at any time. We will provide the same exceptional care for your pets and communicate all the things you need to know.

  • Conducting remote (email/phone) consultations, or perform exams outdoors to maximize spacing. Recommendations and instructions can then be relayed by phone or email. Credit card payments may be made over the phone or personal checks mailed to the clinic.

  • Filling prescriptions online via VetSource.com or VetsFirstChoice.com, opt for us to drop-ship from our distribution partners, or ask that we mail medications and supplies to you.

  • Calling ahead or email us for prescriptions from the clinic and arrive at a set time, reducing time spent waiting for items to be prepared. Prescriptions may also be pre-paid for outside pickup.

Phone  (360) 697-1650

Fax       (360) 697-6974

© 2016 Big Valley Vet. All rights reserved.

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Hours:

Monday         9:00am - 5:00pm

Tuesday         9:00am - 6:00pm

Wednesday   9:00am - 5:00pm

Thursday        9:00am - 5:00pm

Friday             9:00am - 5:00pm

Closed Saturdays, Sundays, and major holidays.